Returns & Exchanges

We want you to love your handmade Hope Macaulay piece, but if you are not completely satisfied, you can return your items within 14 days of delivery. All returns must be in their original, unworn condition with all luxury tags still attached.

1

Initiate Your Return

Email our customer care team with your order number and reason for return to receive your official Return Authorization.

2

Pack Your Items

Carefully place your knitwear in its original packaging to ensure the delicate chunky yarns are protected during transit.

3

Ship the Package

Affix your return label and drop the package off at your local courier; we recommend using a tracked service as return shipping costs are the responsibility of the customer.

4

Receive Your Refund

Once our artisans inspect the quality of your return, we will process your refund to the original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing